robbed

i brought a roof box for my car as we were going away and need more room in car i brought it from fasteronline .com they were great at first they took payment and said i could have free delivery that had to be signed for well thats rubbish they say they deliverd it and left it in back yard there is no sign of it and now they say because it was left i am responsible and they wont replace or refund and just call me names when i try to talk to them .help dose anyone know what i should do.

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